Refund policy
At Rirati, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations, and we're here to help make the return process as smooth as possible.
Return Period
You have 30 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached. The original packaging should be intact and included with your return.
How to Return Items
To initiate a return, please follow these steps:
- Contact our customer service team at service@rirati.com with your order number and reason for return
- Wait for our confirmation email containing your Return Authorization (RA) number
- Package your items securely in their original packaging or a similar protective container
- Include the RA number clearly written on the outside of the package
- Ship the package to the return address provided in your confirmation email
Please note that items should be carefully packaged to prevent damage during transit. We recommend using a tracking service for your protection.
Shipping Costs
Return shipping costs are the responsibility of the customer, except in the following cases:
- Items received damaged or defective
- Incorrect items shipped
- Missing items from your order
In these cases, we will provide a prepaid return shipping label and process a full refund including original shipping costs.
Refund Process
Once we receive your return, our team will inspect the items within 2-3 business days. After inspection and approval, we will process your refund to your original payment method. Please allow:
- 3-5 business days for credit card refunds
- 5-7 business days for debit card refunds
- 7-10 business days for other payment methods
The refund amount will include the full price of the item(s). Original shipping costs are non-refundable unless the return is due to our error.
International Returns
International customers are responsible for all shipping costs, duties, and taxes associated with returns. Please note that these charges are non-refundable unless the return is due to our error.
Return Status
To check the status of your return, please email our customer service team at service@rirati.com with your RA number. We aim to respond to all inquiries within 24 hours.
Quality Guarantee
We stand behind the quality of our products. If you receive a defective item or notice a quality issue, please contact us immediately at service@rirati.com with detailed photos and description of the issue. We will work quickly to resolve the situation to your satisfaction.
For any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help ensure your shopping experience with Rirati is positive and satisfactory.